OTRS Group operates with one main focus, ‘to make business communication more transparent.’ The company provides release and security solutions that help improve productivity and efficiency because they are tailored by the user to match the workflow and unique needs. The company’s software, OTRS, offers a lot of possibilities for users to configure it according to their needs. The team at OTRS Group has experience of more than 150,000 implementations of software. In addition the company’s product offering OTRS Business Solution™ helps the user right from the start with evaluation, conceptual design and consulting services as well as training courses to implement it according to best practice approaches. “We are also offering software development and during operation of the OTRS Business Solution™ we accompany our clients with support services such as regular and reliable updates as well as review and optimization workshops,” says Andre Mindermann, CEO, OTRS Group. The company’s experts also identify business processes and workflows in close collaboration with the client and design as well as implement them with the OTRS Process Management feature.
OTRS Group continues to partner with leading companies and solution builders to provide unparalleled service to the clients. In one instance, OTRS Group helped NASA by replacing ARS Remedy with various OTRS modules, which were customized to meet their unique requirements. Moreover, OTRS Group developed an integration with the SGI ticket system and the CRM system. “NASA has recorded a six-figure reduction of license costs with OTRS and an increased process efficiency by seamlessly integrating legacy systems," states Mindermann.
OTRS Business Solution™offers the user countless configuration possibilities to adapt it easily to the unique workflow needs of every department, now and in the future
Moving forward, OTRS Group is focused on mobility and is working on developing solutions to make OTRS usable with every mobile device, independently of any operating system that is used. The company is also planning to offer cloud services within its OTRS Business Solution™, mainly focusing on integration possibilities with other solutions such as CRM systems. “In terms of geographical expansion we have planned a new subsidiary in Brazil,” concludes Mindermann.