OTRS Group: Easily Adaptable Solutions to Match the Unique Workflow Needs of Every Department

Today, adaptability and integration plays an important role in the Workflow Management sphere. Being adaptable requires the Workflow Management Technology to be customizable for clients so that they can use it in every department throughout the company. All the same, it needs to grow with the company and be versatile according to changing requirements or business strategies. As for integration, it is also a crucial part as today’s IT landscape is becoming more and more heterogeneous, Workflow Management solutions need to blend in without major changes or costs to guarantee seamless processes throughout the entire company. In order to provide an effective workflow management, OTRS Group, a Germany based company has designed solutions to be very flexible and have a lot of configuration possibilities as well as an open technology, based on an Open Source software, which can be easily integrated via web services with REST and HTTP protocols.

OTRS Group operates with one main focus, ‘to make business communication more transparent.’ The company provides release and security solutions that help improve productivity and efficiency because they are tailored by the user to match the workflow and unique needs. The company’s software, OTRS, offers a lot of possibilities for users to configure it according to their needs. The team at OTRS Group has experience of more than 150,000 implementations of software. In addition the company’s product offering OTRS Business Solution™ helps the user right from the start with evaluation, conceptual design and consulting services as well as training courses to implement it according to best practice approaches. “We are also offering software development and during operation of the OTRS Business Solution™ we accompany our clients with support services such as regular and reliable updates as well as review and optimization workshops,” says Andre Mindermann, CEO, OTRS Group. The company’s experts also identify business processes and workflows in close collaboration with the client and design as well as implement them with the OTRS Process Management feature.